Quality Guidelines

  • The goal is to provide constructive feedback.
  • Provide at least 2 sentences per question.
  • People providing thorough (helpful) feedback are likely to receive a higher number of test invites in the future.
  • The goal is to provide feedback which you yourself would find helpful if you had to read survey results for a page you're working on improving.

Example of constructive (good) feedback: "I'd like to know right away what your best rate is. I know it varies depending on the credit score, but an "up to" would give me a better idea if I wanted to invest more time into this company."

Example of unhelpful (bad) feedback: "All good."; "Nothing was unclear."